The Logs & Reports tab lets you download a log report with all printer information to a connected USB drive.
- Connect the USB drive to the printer.
- Go to Settings > Printer Settings > Logs & Reports to open the tab.
→ The following screen appears.
- Make sure the USB drive is connected to the printer and press Download to download the report with all information received during printer operation.
→ The report downloadeds successfully to the USB drive.
To send the log report to Service & Support:
- Open the USB drive folder.
- Find the file with a similar name: snapshot_2019-09-26T14-01.zip.
- Send it to your personal Service & Support manager.