ISSUE |
REMEDY |
Models out of build platform area |
If models are outside of the platform, rearrange these models manually:
If not all the models fit on the platform, reduce the number of models by deleting them. |
Models are not at 0 level |
When the models are not leveled and moved up or down on the Z-axis, printing is not possible as this cause the following problems:
Press Fix to fix this issue automatically. |
Model without supports |
If models have overhanging part and do not have supports, printing is not possible. Press Fix to fix this issue automatically. |
Supports cannot be generated for these models |
For some models, it is not possible to generate supports on upper layers, omitting the first layer, so the following error takes place. Check whether the Flat to Platform option in the Supports and Base widget is enabled. If so, deselect it and regenerate supports for your models. |
Models are not watertight |
If a model is not watertight, the error message appears in the Print window. By clicking Fix, non-watertight models will be deleted from the platform. To be able to print the model, make sure that the Mesh healing on model option is enabled in Preferences. If that does not resolve the issue, adjust the model in 3D computer graphics software and re-upload it in Envision One RP. |
Models overlap |
If models intersect each other, they are highlighted in red. To fix the issue:
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Sliced files load error |
In case the layer thickness of sliced files differs from that in the buidstyle, the error message appears. If that happens, select a buildstyle file with the same layer thickness as in the sliced file. |
Files load error |
This error message appears when uploading models of different file types. To fix this, create a new project and upload the files there. |
Unsupported model size |
This issue occurs when the model is smaller than 0.01 mm (10 microns) at least on one axis. To fix this: |
Incorrect S/N |
This warning appears when the printer’s serial number (Printer S/N) is incorrect. Check the printer’s serial number on the label affixed to the back of the printer and enter it in the Printer S/N field correctly. |
Job generation fail |
This error message appears when trying to upload jobs via FTP to the offline printer. To fix it, check the internet or network connection on the printer. |
Job can't be saved |
When the error message appears telling that the job cannot be saved to the restricted directory, it means that there are no permission rights to write to the chosen directory. In such cases, select another directory for saving a job. |
Job can't be sent |
When the error message appears telling that the job cannot be sent to the printer, it means that the printer settings or buildstyle settings should be changed. The technicians and support specialists could perform these actions. In such cases, please contact Service and Support. |
Crash on sending job file to the printer |
This error message appears when the printer parameters or the .bs1 file parameters are wrong. In such cases, please contact Service and Support. |