Printability Issues
Model is set beyond the platform boundaries
If models are outside the platform, rearrange these models manually:
- Reduce the spacing between models.
- Rearrange the models in a different order.
If not all the models fit on the platform, reduce the number of models by deleting them.
Model has no supports
If models have overhanging part and do not have supports, printing is not possible.
Press Fix to fix this issue automatically.
Model is not watertight
Some models might have an open contour. This may cause issues during printing. Selecting the Fix option will delete the not watertight models.
Model is not healed
Some models might have the mesh unhealed. This may cause issues during printing.
Select Fix to fix this issue automatically.
Intersection
Some of the models intersect with each other. Use automatic placement to set the models on the platform correctly.
Errors
Models are not at 0 level
When the models are not leveled and moved up or down on the Z-axis, printing is not possible as this cause the following problems:
- Models would float (Z> 0).
- Models would be cut off (Z <0).
Press Fix to fix this issue automatically.
Supports cannot be generated for these models
For some models, it is not possible to generate supports on upper layers, omitting the first layer, so the following error takes place.
Check whether the Flat to Platform option in the Supports and Base widget is enabled. If so, deselect it and regenerate supports for your models.
Models overlap
If models intersect each other, they are highlighted in red.
To fix the issue:
- Move the overlapping models manually away from each other.
- Use automatic placement.
Sliced files load error
In case the layer thickness of sliced files differs from that in the buidstyle, the error message appears.
If that happens, select a buildstyle file with the same layer thickness as in the sliced file.
Files load error
This error message appears when uploading models of different file types.
To fix this, create a new project and upload the files there.
Unsupported model size
This issue occurs when the model is smaller than 0.01 mm (10 microns) at least on one axis.
To fix this:
1. Use CAD software to adjust your 3D model and change its parameters.
2. Re-upload the file into the app.
Incorrect S/N
This warning appears when the printer’s serial number (Printer S/N) is incorrect.
Check the printer’s serial number on the label affixed to the back of the printer and enter it in the Printer S/N field correctly.
Job generation fails
This error message appears when trying to upload jobs via FTP to the offline printer.
To fix it, check the internet or network connection on the printer.
Job can't be saved
When the error message appears saying that the job cannot be saved to the restricted directory, it means that there are no permission rights to write to the chosen directory.
In such cases, select another directory for saving a job.
Job can't be sent
When the error message appears telling that the job cannot be sent to the printer, it means that the printer settings or buildstyle settings should be changed. The technicians and support specialists could perform these actions.
In such cases, contact Service and Support.
Crash on sending job file to the printer
This error message appears when the printer parameters or the .bs1 file parameters are wrong. In such cases, please contact Service and Support.