Troubleshooting Cases Envision One cDLM
For Internal and VAR/Sales Partner Use Only - Do Not Share
Internal Use Only - Do Not Share

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings > Move & Calibration > Home Calibration.

• if you see the screen with a selection of Manual or Automatic calibration, we recommend proceeding with Automatic Home Position Calibration
• if you see the screen of material tray selection, proceed referring to the Manual Home Position Calibration

2. If the problem persists, please contact Service & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintain ETEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support. 

The aluminum material tray is consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

• manually
• automatically

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

You may need to clean the projector lens under the following situations:

• The projector lens has visible dust and/or debris on its surface.
• Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
• Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
• The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Sevice & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining ETEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connect your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

• manually
• automatically

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings > Move & Calibration > Home Calibration.

• if you see the screen with a selection of Manual or Automatic calibration, we recommend proceeding with Automatic Home Position Calibration
• if you see the screen of material tray selection, proceed referring to the Manual Home Position Calibration

2. If the problem persists, please contact Service & Support.

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

The aluminum material tray is consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining ETEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Service & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining ETEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

You may need to clean the projector lens under the following situations:

• The projector lens has visible dust and/or debris on its surface.
• Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
• Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
• The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Sevice & Support.

The aluminum material tray is consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

You may need to clean the projector lens under the following situations:

• The projector lens has visible dust and/or debris on its surface.
• Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
• Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
• The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Service & Support.

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Service & Support.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining ETEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Correct environmental conditions are crucial for high-quality print.

1. Make sure you created the perfect working conditions for your printer. Refer to Creating Workspace for details.

2.  If the problem persists, please contact Service & Support.

The Envision One RP software takes print files and prepares them for transfer to the printer. Everything that is printed using the Envision One must pass through this software successfully.

1. Make sure the file you want to print meets all the requirements in Envision One RP.

2.  If the problem persists, please contact Service & Support.

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings > Move & Calibration > Home Calibration.

• if you see the screen with a selection of Manual or Automatic calibration, we recommend proceeding with Automatic Home Position Calibration
• if you see the screen of material tray selection, proceed referring to the Manual Home Position Calibration

2. If the problem persists, please contact Service & Support.

The aluminum material tray is a consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining ETEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

You may need to clean the projector lens under the following situations:

• The projector lens has visible dust and/or debris on its surface.
• Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
• Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
• The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Service & Support.

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings > Move & Calibration > Home Calibration.

• if you see the screen with a selection of Manual or Automatic calibration, we recommend proceeding with Automatic Home Position Calibration
• if you see the screen of material tray selection, proceed referring to the Manual Home Position Calibration

2. If the problem persists, please contact Service & Support.

The aluminum material tray is consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

• manually
• automatically

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

1. Shut the printer down and unplug the power cable from either wall or the printer.
2. Once unplugged, hold the power button down for 10 seconds.
3. After 10 seconds, let go of the power button and plug the printer back in.
4. Turn on the printer by holding down the power button for 4 seconds
5. If the problem still persists, contact Sevice & Support.

When the connection error appears:

1. Contact Service & Support.
2. Send the log report to Service & Support.

When the error appears:

1. Shut the printer down and unplug the power cable from either wall or the printer.
2. Once unplugged, hold the power button down for 10 seconds.
3. After 10 seconds, let go of the power button and plug the printer back in.
4. Turn on the printer by holding down the power button for 4 seconds
5. If the error still occurs, check the cable connection of the projector and PC box.
6. If it doesn’t help, the projector has to be changed. Contact Service & Support.

This can be caused by the wrong material usage.
Contact Service & Support and provide the information on the material used.

Auto Homing parameter has an invalid value in the buildstyle.

Contact Service & Support.

The job is too high for the printer`s Z-axis.

Regenerate the number of layers and/or layer depth of the job in Envision One RP.

It means that your Envision One RP license is expired.

Contact Service & Support to extend the Envision One RP license.

This can be an Internet connection issue.
Check your Internet connection or contact Service & Support.

This can be an Internet connection issue.
Check your Internet connection or contact Service & Support.

This error message appears when there is not enough system memory for the printer operation or job start.

Delete some unnecessary jobs from the printer and check the memory usage in the About Printer menu.

1. Verify that the oxygen concentrator is set up properly.

2. Check the printer’s internal oxygen tubing system for damage.

3. Make sure that the oxygen concentrator is connected to the printer.

If the problem persists, please contact Service and Support.